Jan 19, 2018
We offer return of Products ordered on MAYA within 5 days of despatch of the order if the products are found to have manufacturing defects. At the time of placing the order either physically or through our web site, we assume you have carefully studied the products, its characteristics, price, taxes, packing and shipping costs.
Nature of handloom products is such that the hand weaving process produces minor imperfections such as knots, irregularity in dyed edges, missing woven lines and slightly imperfect proportions, variations in colours, non-uniformity of dimensions and a whole lot of other features; such imperfections are what characterise handloom weaving and are not considered as ‘manufacturing defects’.
We only ask that you don’t use the product and preserve its original condition, folding, tags, packing and the original invoice. All items to be returned or exchanged must be unused and in their original condition.
In case products arrive with a transit damage, you are required to share with us some pictures of the parcel “as-is” (unopened), clearly showing the courier receipts and labels, as proof of damage. In such a case, we request you not to open the parcel but return “as-is” and we shall refund the original cost plus the cost of re-packing and courier charges and
All returned products are verified for above aspects to qualify for a refund. We will process your refunds within 7 business days from the date of return-receipt of the Product at MAYA. The refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by MAYA. In case of any refund discrepancies, MAYA may at its sole discretion, request you to share with us a screenshot of your bank statement.
How does Refund work?
Irrespective of the original mode of payment, refunds are made only through your bank account. Please provide full details of your bank account accurately through email / WhatsApp message to enable us to initiate refund. Packing and shipping charges and any cost other than the cost of basic products including tax are not refunded.
Am I entitled to a refund if I have shopped during a promotion or on discount offer?
Sorry but No, you will not be entitled for a return / refund if the Product is purchased during a promotion or discount offer.
How do I return the product?
Please pack the product in the original packing with folds and labels intact and ship them to MAYA along with the original invoice, at your cost to the following address:
55/84, Surveyors Street,
Bengaluru 560 004, India
To Attn: Srinath Rao, Mobile No. 98452 06373
Following despatch, please share with us the courier details and the mobile no. of the courier agent who accepted the parcel for delivery.