Delivery Policy

1. About MAYA

MAYA, a firm incorporated under the laws of India, having its registered office at 84/4, Surveyors Street, Basavanagudi, Bengaluru 560 004, Karnataka, India, is a retail company (“MAYA”) that offers handloom sarees, related accessories, textiles, and textile products, through its (a) physical store, website and it’s mobile and tablet applications (“Platforms”) various online lifestyle, fashion, which inter alia facilitates the sale and purchase of and lifestyle and fashion merchandise (“Products”) by users of the Platforms (“Users”).

2. This Delivery Policy

2.1. This delivery policy, together with the terms of use, describes MAYA policies and procedures towards the delivery of Products purchased on the Platforms. MAYA makes all commercially reasonable endeavors to ensure that the Products are delivered to Users in a timely fashion.

2.2. Users are required to peruse and understand the terms of this Delivery Policy. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms and Conditions of which Delivery Policy is a part and may forthwith leave and stop using the Platforms. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

3. Terms of Delivery

3.1. MAYA uses third party logistic service providers(“Courier”) in order to effectuate Product delivery to Users.   Details of the Courier who will be carrying out the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Courier by MAYA. The User will also be provided with approximate days of delivery of the purchased Product on the order confirmation page. MAYA may also effectuate Product delivery to Users on its own without engaging Logistic Partners.

3.2. MAYA aims to provide delivery of its Products all across India and abroad.  At the time of placing an order, If the area where the User wishes that the purchased Products be delivered is not reachable through normal courier services, MAYA will not be able to process the order further.   In such cases, the User may make his own arrangements to collect the products from MAYA’s physical store location.

3.3. Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete, and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete, and accurate information shall not hold MAYA liable at any point in time.

3.4. A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, MAYA reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. While MAYA shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, the delivery may be delayed on account of:

  1. Logistical issues beyond MAYA ‘s control;
  2. Unsuitable weather conditions;
  3. Political disruptions, strikes, employee-lockouts, etc.;
  4. Acts of God such as floods, earthquakes, etc.; and
  5. Other unforeseen circumstances.

In such events of delay, MAYA shall make a reasonable attempt to proactively intimate the User through email and/or mobile number. MAYA disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, MAYA shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.

3.5. It is not possible for MAYA to ensure that delivery executives or employees of Couriers behave in a fashion that exudes thorough professionalism, competence, and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy, or offensiveness shown by Courier employees is beyond MAYA control and any issue arising between a User and Courier, including its employees will have to be resolved by the User, independently.

3.6. Upon the successful placing of an order on the Platforms and after MAYA has successfully handed over the purchased Product(s) to the Courier, the User will receive an email/message with necessary order/delivery information, which will enable the User in tracking the status of delivery of the purchased Products.

3.7. MAYA reserves the right to charge packing and shipping charges on Products of a value lower than a specified amount and/or Products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a manufacturing defect at the time of delivery (for reasons attributable to, and accepted by MAYA after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the Courier.

3.8. All products are, without exception, checked physically by MAYA to ensure good condition before delivery.  Return of purchased Products shall be accepted by MAYA when Products have manufacturing defects. Nature of handloom products is such that the hand-weaving process produces minor imperfections such as knots, irregularity in dyed edges, woven lines and patterns, non-uniformity of dimensions, and a whole lot of other features; such imperfections are what characterize handloom weaving and are not considered as ‘manufacturing defects’.  Further details on how Users may process returns of purchased Products have been set out under the Return and Refund Policy.

4. Grievance Redressal

Any grievances relating to the Delivery Policy may be directed by you to the grievance officer of MAYA who can be contacted at:

Name: Srinath Rao
Phone: +91-99023 56001

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